- As part of your deployment communication plan. Select the timeframe (for example, a month before deployment, a week after deployment) and category of employee (for example, Information Workers) and then generate a sample e-mail with topic recommendations for your employees.
- To identify a few key learning topics for a particular feature, such as Search. For example, you could include links to Windows Online Help topics about the Search feature on your corporate intranet site.
- Any time, to get ideas for tips-and-tricks topics for newsletters, your intranet support site or lunch-and-learn presentations.
Finally, need documentation for some of your own applications so you can share tips with others? Try using the Problem Steps Recorder that’s included with Windows 7. Not only a great way to troubleshoot issues, you can use the tool to capture screen shots with captions that you can use as a starting point for your own instructional documents.